Hospital Outpatient Departments (HOPD)

At some point, you and your child may be visiting a hospital outpatient department (HOPD). HOPDs are clinics that are part of and operated by the hospital, whether located on the main campus or at an off-campus location. Your child’s providers and the care you receive will remain the same.

Billing Breakdown

While your care team remains the same, services are billed differently because this clinic is part of the hospital.

You may receive two or more separate bills for your visit. One bill will come from the hospital for operating the clinic (such as support staff, supplies, and office space), and additional bills may come from each provider involved in your care.

To learn more about how our Hospital Outpatient Department visits are billed, please visit our Billing/Insurance page.

Financial Help is Available

If you have any questions when you receive your bill, please contact our Patient Financial Services Department at (865) 541-8187. Our team is happy to assist with billing explanations, payment plans or other assistance. If your family does not have insurance, our attendants at the registration desk can assist you in exploring possible insurance or financial assistance options for your child.